TRAVEL. COVID-19. FLU.
Let’s get vaccinated
Frequently Asked Questions
Accessible information in alternative formats
You will be informed if you are eligible for a vaccine by letter, email or text message.
You may be given an appointment or asked to call and make an appointment.
The COVID-19 Booster information leaflets are available in British Sign Language (BSL), audio, other languages, Easy Read and large print formats.
https://www.nhsinform.scot/covid-19-vaccine/
Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 170 different languages.
Also available:
- Portable hearing loops
- A quiet space/room
- All sites are wheelchair accessible
- All sites have access to language line
Accessible Information in Alternative Formats
Other languages
Coronavirus (COVID-19) vaccine | Translations (nhsinform.scot)
British Sign Language (BSL)
Coronavirus (COVID-19) vaccine | Translations (nhsinform.scot)
Audio
Coronavirus (COVID-19) vaccine | Translations (nhsinform.scot)
Easy Read Guide
Download our easy to read guide
How do I book an appointment?
You will be informed if you are eligible for a spring vaccine by letter, email or text message.
You may be given an appointment or asked to call and make an appointment.
If you feel you are eligible and have not received a notification you can call 0800 030 8013 to check and book an appointment if required.
Can I just turn up at a vaccination clinic to get my spring vaccination?
All vaccination is by appointment only, so please don’t turn up unless you have an appointment.
I have received my letter but cannot attend my appointment, what do I do?
Please follow the contact details provided on the appointment letter or reschedule online https://vacs.nhs.scot/csp?id=csm_login or call 0800 030 8013 to rearrange.
Will the main NHS Grampian switchboard be able to direct my call to the booking number or make me an appointment?
No. Do not call the main NHS Grampian switchboard as they will not be able to make an appointment for you or change your appointment and you may also prevent other urgent calls getting through. Please phone the number on your appointment letter, 0800 030 8013, or go online if you need to make any changes.
Should I contact my local GP practice for my appointment?
No. Do not call your GP as they will not be able to make an appointment for you or provide your vaccine certificate and you may also prevent other urgent calls being able to get through. Please phone the number on your appointment letter, 0800 030 8013, or go online if you need to make any changes.
If I am not feeling well or have any of the COVID-19 symptoms what should I do?
If you have a temperature, persistent cough or loss of taste and smell or are generally feeling unwell before your vaccination, please reschedule your appointment by going online or calling 0800 030 8013. Please do not attend your appointment until you are fully recovered.
Where will my appointment be?
Vaccination Centres have been set up across Grampian. Please visit our Vaccination Centres page to find out more. If you have received a timed appointment your letter tell which vaccination centre to attend.
Is there car parking available at the centres?
The vaccination centres are being held at a range of community venues across Grampian. Car parking will be available near or at the location. Please check in advance when your appointment is allocated for local parking capacity and arrangements.
Please note, some City Centre Clinics will have a car park charge
I have mobility issues; will I be able to access the centre?
All vaccination clinics are accessible to those with mobility issues.
Should I wear a face covering?
Face coverings are no longer required, but if you feel more comfortable wearing you may do so.
Can I bring someone with me to my appointment?
In all cases you should attend appointments alone unless you require the assistance of a carer or are accompanying a young person. You can also bring young children with you if you don’t have childcare options.
When should I arrive for my appointment?
Please arrive on time for your appointment and not too early. If you arrive too early for your appointment you may be asked to queue outside.
What should I wear to my appointment?
Please dress for the weather as you may be required to wait outside for a short period before you can enter the venue. If you can, wear loose-sleeved or short sleeved clothing under your outerwear that will help the vaccinators administer the vaccine more efficiently.
About the Vaccines
Can I request a specific vaccine?
It is not possible to request a specific vaccine. We administer the different vaccines based on national guidance and if a particular vaccine is not suitable for your age cohort, then you will be vaccinated with an alternative. There is a detailed checklist and consent process undertaken by our vaccinators, which will determine if you should have a specific vaccine based on clinical need. Please do not contact the national call centre to request a specific vaccine as your request may not be accommodated.
What if I’m ill when I’m due to receive my vaccination?
If you are feeling unwell before your appointment please do not attend. Instead, rearrange the appointment for as soon as you feel better.
Please contact the telephone number provided in your appointment letter, go online or call 0800 030 8013 to rearrange your appointment.
I’ve already had COVID-19, do I need to get further vaccinations?
Yes. Even if you’ve already had COVID-19, you could still get it again. Further doses of the vaccination will reduce your risk of getting COVD-19 again and can reduce how serious the symptoms will be.
Are there any side effects to the vaccines?
Some people may experience side effects after the COVID-19 vaccine. These are usually mild and may include:
- tenderness, swelling and/or redness at the injection site
- headache, muscle ache
- feeling tired
- fever (temperature above 37.8°C).
A less common side effect is swelling of the glands.This starts a few days after the vaccine and may last for up to two weeks. This is to be expected and is a sign of the immune system responding to the vaccine.
Check the post vaccination information leaflet you were given at your appointment for more information, including how to report adverse events.
If you feel uncomfortable, take Paracetamol. Make sure you take Paracetamol as directed on the label or leaflet
Most people will have no side effects with the flu vaccine, but if you do these can include slight raised temperature, muscle aches or a sore arm where the needle went in. Tips to help include moving your arm regularly.
Should I tell someone if I’m having side effects?
As with all vaccines, you can report suspected side effects through the Yellow Card Scheme.
You can also call the Yellow Card hotline on 0800 731 6789. This hotline is available Monday to Friday, 9am–5pm.
If you have any concerns about your health please contact your GP, or NHS 24 on 111.
I have a latex allergy, can I still be vaccinated?
From UKHSA guidance for practitioners:
The influenza vaccines for 2023 to 2024 are not contraindicated in latex allergic individuals. The vaccine components that are in contact with the injection solution or suspension are latex-free.
Some vaccines may be supplied with needle shields that are not latex-free. The summary of product characteristics (SmPC) is not required to provide warnings where the needle shield may contain latex and the risk of contamination from latex proteins from the needle sheath into the vaccine is considered negligible by experts. Individuals, including those with a latex allergy, are therefore recommended to receive an influenza vaccine recommended for them in accordance with their age.
I am on antibiotics can I still be vaccinated?
Yes. Being on antibiotics is not a reason to withhold vaccination. However, if you are clinically unwell you should hold off being vaccinated until you feel better.
I'm pregnant/ breastfeeding, can I get the vaccines?
The coronavirus vaccine is strongly recommended in pregnancy. Vaccination is the best way to protect pregnant women and their babies against the known risks of coronavirus in pregnancy. You and your unborn baby cannot catch coronavirus from the vaccine.
If you’re pregnant during the flu season (October to March) then you should have the flu vaccine as early as you can during pregnancy. The vaccine helps protect you and your developing baby against flu during your pregnancy and for at least three months after birth.
For the latest guidance on pregnancy, breastfeeding and the vaccines visit NHS Inform.
Record of COVID-19 Vaccination
How do I get a record of my vaccinations?
The NHS Scotland COVID Status app has now closed. You can still download a PDF copy of your COVID status online.
If you can’t download a copy, you can phone the COVID Status Helpline on 0345 034 2456. The helpline is open from 10am to 6pm Monday to Friday, 10am to 1pm on Saturday and closed on Sunday. Further information can be found on NHS Inform
My vaccination record is incorrect
If any data on your Vaccination Status Record is incorrect, you should phone the COVID Status Helpline on 0345 034 2456. The helpline can only resolve issues in relation to vaccinations administered in Scotland.
I received one dose of a coronavirus vaccine internationally (outside of the Common Travel Area), and one in Scotland. How do I get a record of my vaccination?
You can receive your vaccination status if you’ve only received either your first or second dose in Scotland. You can do this through the normal process:
- downloading a PDF online
- phoning the COVID Status Helpline
You’ll need to request proof of vaccination for your other dose from the international country you were vaccinated in.
NHS Scotland are working towards a technical solution for this and they’ll update you soon.
This is a temporary process and NHS Scotland are working with colleagues in some international countries to create a system that will allow them to connect your information
I am a Scottish resident but I received one of my coronavirus vaccines elsewhere in the Common Travel Area (other parts of the UK and Ireland, including Channel Islands and Isle of Man) How do I get a record of this vaccination?
I received both doses of a coronavirus vaccine internationally. How do I get a record of my vaccination?
You require proof of your vaccination from the country where it was administered.
Contact
Scottish Vaccination Helpline
The helpline is open Monday to Friday 9.00am to 6.00pm and Saturday 9am to 1pm. It is closed on Sundays.
NHS Inform have set up a free helpline, 0800 030 8013, to help with:
- Book or amend an appointment
- Any general advice on coronavirus or the flu vaccine
If you need help with your COVID vaccination status, please call 0345 034 2456 between 10am and 6pm.